{"id":21,"date":"2025-11-07T05:03:52","date_gmt":"2025-11-07T05:03:52","guid":{"rendered":"https:\/\/selenevillas.com\/?page_id=21"},"modified":"2026-03-17T08:40:16","modified_gmt":"2026-03-17T08:40:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/selenevillas.com\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row css_animation=”slideInUp”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section title=”1. How do I book a villa?” tab_id=”1763345602770-e46d2e3f-e0aa”][vc_column_text]You can book directly through our website or by contacting our reservations team. Simply choose your preferred dates, select a villa, and complete the booking form.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”2. What time is check-in and check-out?” tab_id=”1763345622155-44cfe205-c7b3″][vc_column_text]Check-in time:<\/strong>\u00a02:00pm onwards
Check-out time:<\/strong> before 11:00am<\/p>\n

Early check-in or late check-out are subject to availability<\/span>\u00a0with a fee of \u20b1500 per hour.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”3. What amenities are included in the villas?” tab_id=”1763346105575-75edc80e-4d27″][vc_column_text]\u2714 Fully furnished rooms
\u2714 Air-conditioning
\u2714 Private bathrooms
\u2714 Equipped kitchen
\u2714 Wi-Fi
\u2714 Towels & toiletries
\u2714 Outdoor lounge areas
Amenities may vary by villa type; please check your villa\u2019s description for full details.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”4. Are pets allowed?” tab_id=”1763346132338-65966578-8aaf”][vc_column_text]Yes. A maximum of three (3) pets is allowed per villa with a fee of \u20b1300 per pet. Guests are responsible for any damages or additional cleaning caused by their pets.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”5. Is parking available?” tab_id=”1763346151379-392554ca-86dd”][vc_column_text]Yes, free private parking is available for guests staying at Selene Villas.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”6. Do you offer airport transfers?” tab_id=”1763346165144-eb63c5d5-6c04″][vc_column_text]Yes, we can arrange airport transfers upon request for an additional fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”7. Can I cancel or modify my reservation?” tab_id=”1763346183380-c696ad5c-e9ab”][vc_column_text]All reservations follow a non-refundable policy. However, rebooking or modifying your reservation is permitted if requested seven days or more before check-in and remains valid for one calendar year, with a maximum of two rebookings per reservation. Requests made within 0\u20136 days before check-in are non-refundable and cannot be rebooked. Early check-outs or partial stays are also non-refundable.<\/span><\/p>\n

For full details, please refer to our <\/span>Cancellation Policy<\/b>.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”8. Can visitors or day-tour guests enter the villa?” tab_id=”1773376092608-ae9ca851-728a”][vc_column_text]Visitors are allowed with a fee of \u20b1250 per person. All visitors must be registered upon arrival and must follow all villa guidelines.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”9. Can guests cook inside the villa?” tab_id=”1773377986983-a79a7682-fd05″][vc_column_text]Cooking is allowed using the kitchen stove and outdoor grill. <\/span>For safety reasons, butane and similar flammable equipment are strictly prohibited inside the property.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”10. Can we bring our own food and drinks?” tab_id=”1773378029524-9b64aa8c-c82c”][vc_column_text]\u00a0Guests can bring their own food and drinks. No corkage fee!<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”11. Are parties or events allowed?” tab_id=”1773378062622-296b345f-2b3c”][vc_column_text]Intimate gatherings are permitted; however, to preserve a peaceful atmosphere for all guests, videoke and amplified sound equipment must be turned off by 10:00 PM, in accordance with local regulations.<\/span><\/p>\n

The use of confetti cannons, glitter bombs, and poppers is strictly prohibited inside the property.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”12. Can we set up decorations in the villa?” tab_id=”1773378105870-8d4c8687-b035″][vc_column_text]Guests may set up decorations for small celebrations. However, all decorations must be cleaned and removed after use.<\/span><\/p>\n

Decorations in the pool are not allowed as they may cause filter blockage and damage to the pool system.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”13. Do you offer wedding or birthday packages?” tab_id=”1773378224975-73f68a2a-c8a5″][vc_column_text]We do offer wedding and birthday packages for guests who wish to celebrate special occasions in our villas. For package details and inclusions, please message us through our official social media page.<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”14. Do you have a pool heater?” tab_id=”1773736762403-db50f62b-80a1″][vc_column_text]All villas do not have heated pools. As we are located in a tropical climate, pool temperature naturally varies depending on the weather.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”15. Is smoking allowed?” tab_id=”1773378273815-6eb35766-a75b”][vc_column_text]Smoking is not permitted inside the villa. Guests found smoking indoors will be fined \u20b110,000. Designated smoking areas are available outside the property.<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row css_animation=”slideInUp”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_tta_accordion c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section title=”1. How do […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":18,"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":791,"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/pages\/21\/revisions\/791"}],"wp:attachment":[{"href":"https:\/\/selenevillas.com\/index.php\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}